• PROCESSING TIME:

After placing an order, please note that it will be shipped the next business day. Our processing hours are from Monday to Saturday, 9 A.M. to 5 P.M., excluding holidays.

• DELIVERY TIME:

Our 3rd Party Courier is GOGO Express.

Metro Manila and CALABARZON

Delivery takes 2-4 business days.

The delivery fee ranges from ₱100 to ₱170 per order.

Luzon, Visayas, and Mindanao

Delivery takes 4-8 business days.

The delivery fee ranges from ₱170 to ₱210 per order.

*The shipping rate will be automatically calculated when you reach the checkout page.

Please keep in mind that during busy periods, holidays, or extreme weather conditions, there may be potential delays in the dispatch of your order.

• SAME DAY DELIVERY:

If you prefer same-day delivery within Metro Manila, we offer a pick-up point in Fairview, Quezon City. You can arrange for delivery through Lalamove or Grab, or you can ask us to book it for you, and the shipping cost will be shouldered by you, the customer. Our cut-off time is 9AM-4PM Monday- Saturday.

• INTERNATIONAL SHIPPING:

Unfortunately, we do not currently offer international shipping for our products. Our shipping services are limited to within the Philippines.

• ORDER NOT RECEIVED:

If you have not received your order within the specified delivery timeframes mentioned above, please reach out to us at:

hello@malzec.com. Kindly provide your FULL NAME and ORDER # in your email so that we can assist you promptly.