SHIPPING & DELIVERY
- PROCESSING TIME:
After placing an order, please note that it will be shipped the next business day. Our processing hours are from Monday to Friday, 9 A.M. to 5 P.M., excluding holidays.
- DELIVERY TIME:
Metro Manila and CALABARZON
2-4 business days
Delivery fee is ₱120
Luzon, Visayas, and Mindanao
4-8 business days
Delivery fee is ₱200
Please keep in mind that during busy periods, holidays, or extreme weather conditions, there may be potential delays in the dispatch of your order.
- SAME DAY DELIVERY:
If you prefer same-day delivery within Metro Manila, we offer a pick-up point in Fairview, Quezon City. You can arrange for delivery through Lalamove or Grab, and the shipping cost will be shouldered by you, the customer.
- INTERNATIONAL SHIPPING:
Unfortunately, we do not currently offer international shipping for our products. Our shipping services are limited to within the Philippines.
- ORDER NOT RECEIVED:
If you have not received your order within the specified delivery timeframes mentioned above, please reach out to us at:
hello@malzec.com. Kindly provide your FULL NAME and ORDER # in your email so that we can assist you promptly.